Website Terms and Conditions

​

Last updated: January 2025. 

​

These Terms and Conditions ("Terms") govern your use of the website located at www.plumbie.co.uk (the "Website") and any orders you place with PLUMBIE LTD ("we," "us," or "our"). By accessing the Website or placing an order, you agree to comply with these Terms. If you do not agree with these Terms, you must stop using the Website immediately.

​

1. About Us

• Company Name:

  • PLUMBIE LTD

• Registered Address:

  • 218 Alexandra Avenue, Harrow, HA2 9BU, United Kingdom.

• Company Registration Number: 16143323.

• VAT Number: 

  • ​​

• Contact Information:

  • Email: [Insert Email Address]

  • Phone: [Insert Phone Number]

 

2. Website Use

2.1. By using the Website, you confirm that you are at least 18 years old or accessing it under the supervision of a parent or guardian.

2.2. You agree to:

• Use the Website only for lawful purposes.

• Provide accurate and complete information when creating an account or placing an order.

2.3. You must not:

• Interfere with the Website's operation or security.

• Upload or transmit any malicious software.

• Use the Website for fraudulent or illegal purposes.

2.4. We reserve the right to suspend or terminate your access to the Website at our discretion if we suspect misuse or non-compliance with these Terms.

 

3. Products and Pricing

3.1. All products displayed on the Website are subject to availability. We may withdraw or discontinue products at any time without notice.

3.2. While we strive for accuracy, product images, descriptions, and specifications are provided for informational purposes only. Actual products may vary slightly.

3.3. Prices displayed on the Website are in GBP and include VAT unless stated otherwise. Delivery charges and any additional fees will be added at checkout.

3.4. We reserve the right to amend prices, offers, and promotions without prior notice.

 

4. Placing an Order

4.1. To place an order, you must:

• Provide accurate billing and delivery information.

• Use a valid payment method accepted by the Website.

4.2. After placing an order, you will receive an order confirmation email. This email acknowledges receipt of your order but does not constitute acceptance. A contract is formed when we dispatch the goods.

4.3. We reserve the right to cancel orders for reasons including, but not limited to:

• Stock unavailability.

• Errors in pricing or product information.

• Suspected fraudulent activity.

4.4. Ownership of goods passes to you once full payment has been received, and the goods have been delivered.

 

5. Payment

5.1. Payment must be made in full at the time of order placement. We accept Visa, MasterCard, American and PayPal.

5.2. Payment transactions are processed securely by our third-party payment providers. We do not store your payment details.

5.3. If your payment is declined, your order will not be processed.

 

6. Delivery

6.1. Delivery options and estimated timescales will be provided during checkout. All delivery times are approximate and may vary due to external factors.

6.2. Delivery charges are calculated based on the delivery method and your location. Additional charges may apply for certain locations or oversized items.

6.3. Risk of loss or damage to goods passes to you upon delivery. Please inspect your order immediately and report any issues within 48 hours.

6.4. If no one is available to receive the delivery, the courier may leave a card with instructions for redelivery or collection.

 

7. Click & Collect

7.1. If available, the Click & Collect service allows you to pick up your order from a designated location.

7.2. You must bring your order confirmation email and valid photo identification when collecting your order.

7.3. Orders must be collected within the timeframe specified in the confirmation email. Uncollected orders may be canceled, and a refund will be issued.

 

8. Returns and Refunds

8.1. Your Right to Cancel: Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

8.2. To initiate a return, please use our returns page or get in contact with us via Live Chat or email us at sales@plumbie.co.uk. Goods must be returned unused, in their original packaging, and accompanied by proof of purchase.

8.3. Refunds will be processed within 14 days of receiving the returned goods or proof of return. Refunds will be issued via the original payment method.

8.4. Faulty or Damaged Goods: If your goods arrive damaged or defective, please notify us within 48 hours. We will arrange a replacement, repair, or refund.

8.5. Certain items, including bespoke or perishable goods, may be non-returnable. Details will be provided at the time of purchase.

​

9. Warranties

9.1. Many products come with a manufacturer’s warranty. Details of the warranty will be provided with the product.

9.2. Warranties are void if goods are misused, altered, or not maintained in accordance with the manufacturer’s instructions.

 

10. Intellectual Property

10.1. All content on the Website, including text, graphics, logos, and software, is owned by or licensed to us. You may not use, reproduce, or distribute any content without our prior written consent.

 

11. Third-Party Links

11.1. The Website may contain links to third-party websites. These links are provided for your convenience only. We are not responsible for the content, policies, or practices of third-party websites.

11.2. Linking to a third-party website does not imply our endorsement of it.

 

12. Liability

12.1. To the fullest extent permitted by law, we exclude liability for:

• Losses that were not foreseeable.

• Loss of business, revenue, or profits.

• Indirect or consequential damages.

12.2. Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

 

13. Privacy and Data Protection

13.1. Your personal data will be processed in accordance with our Privacy Policy, available at [Insert Link].

13.2. By using the Website, you consent to the collection, storage, and processing of your data as described in the Privacy Policy.

 

14. Governing Law and Jurisdiction

14.1. These Terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

15. Amendments to These Terms

15.1. We reserve the right to update these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes acceptance of the updated Terms.

 

16. Contact Us

If you have any questions about these Terms, please contact us:

• Email: [Insert Email Address]

• Phone: [Insert Phone Number]

• Address: [Insert Business Address]